These Terms & Conditions govern your use of LR Design Company’s website, online checkout pages, digital resources, and professional services.
These Terms & Conditions (“Terms”) apply to purchases and services provided by LR Design Company (“LR Design Company,” “LRDC,” “we,” “us,” or “our”). “Client,” “customer,” “you,” and “your” refer to the person or business purchasing or using an LRDC product or service.
By purchasing a product or service, checking a required acceptance box, signing a service agreement, or otherwise using a paid LRDC service, you agree to the applicable Terms.
If a signed service-specific agreement conflicts with these general Terms, the signed service-specific agreement controls for that service.
LR Design Company provides creative and professional services that may include website design, website edits, branding, strategy, audits, marketing/visibility guidance, ongoing support, and digital resources.
The exact scope, deliverables, investment, and timing for a purchase are determined by the service description shown at checkout and, when applicable, a separate client agreement.
Services do not include work outside the stated scope unless LRDC approves an additional written scope and fee.
By purchasing on behalf of a business or organization, you represent that you have authority to enter into the purchase, provide the information and materials submitted, and grant any account access reasonably required for the service.
Prices are shown in U.S. dollars unless stated otherwise. Temporary promotional pricing may be offered from time to time. A valid promotional price displayed and charged at checkout becomes the purchase price for that order and does not permanently change LRDC’s standard price or service scope.
Payment is due according to the checkout or service-specific agreement. Payments may be processed by third-party providers such as Stripe or another payment provider identified at checkout.
Payment plans are available only when expressly displayed or approved for a specific service. The Website Visibility Audit is currently sold paid in full.
The Clarity Call is optional and is not required for delivery or completion of the Audit. It is intended for questions, prioritization, and clarification—not implementation.
The Website Visibility Audit delivery window begins only when the project is READY. READY means:
The current delivery target is 7–10 business days after READY. Payment confirmation by itself does not start the production clock.
If intake, access, information, or other required materials are delayed, LRDC may move the project to the next available production opening and adjust the delivery window.
You agree to provide accurate information and the materials/access reasonably required to complete the service. You represent that you have the right to provide the content, images, business information, and account access you share with LRDC.
When account access is required, use official collaborator, manager, admin, or viewer permissions whenever available. Do not send passwords through ordinary email or unsecured forms.
A fixed-scope service includes only the deliverables described in the offer and service agreement. Suggestions or recommendations made during an Audit do not create an obligation for LRDC to implement them.
Implementation, added pages, added calls, additional analysis, copywriting, development, or other support requires separate written scope and pricing before work begins.
Creative, website, SEO, marketing, analytics, and business results are affected by many factors outside LRDC’s control. LRDC does not guarantee rankings, traffic, leads, inquiries, bookings, conversion rates, sales, revenue, or any particular business outcome.
Recommendations reflect professional judgment based on the information reasonably available at the time of the service.
LRDC may work with or provide guidance relating to third-party platforms such as Showit, WordPress, Squarespace, Wix, Google, Meta, Flodesk, HoneyBook, Stripe, and other tools. LRDC does not control those platforms and is not responsible for their outages, policy changes, account restrictions, pricing changes, security incidents, or feature changes.
Many LRDC services are customized and reserve limited production capacity. Payments may become non-refundable once individualized work begins.
For the Website Visibility Audit:
If required onboarding is not completed, LRDC may place the service on hold and move the project to the next available opening.
A Website Visibility Audit is a diagnostic service, not an editable design deliverable with unlimited revisions. If you believe the Audit contains a factual error, notify LRDC and identify the specific item. LRDC may correct verified factual mistakes.
A disagreement with LRDC’s professional recommendation, prioritization, design judgment, or marketing judgment is not automatically a factual error or grounds for a refund.
You retain ownership of materials you owned before working with LRDC. LRDC retains ownership of its pre-existing methods, frameworks, templates, processes, know-how, internal systems, and reusable materials.
Upon full payment, the client may use the final client-specific Audit deliverables for the client’s own internal business purposes. LRDC frameworks and templates may not be resold, licensed, distributed as a competing product, or represented as the client’s proprietary methodology.
LRDC will use reasonable care with non-public client information shared for a project. Confidentiality does not apply to information that is already public, independently developed, lawfully obtained from another source, or required to be disclosed by law.
LRDC will not knowingly publish confidential analytics, private account information, or private business data as a case study without appropriate permission. Use of publicly available project imagery or public-facing work remains subject to any applicable service agreement.
Purchase confirmations, onboarding messages, project updates, legal notices, security messages, and delivery communications are service/transactional communications and may be sent as reasonably necessary to fulfill a purchase.
Marketing emails are separate. If an optional marketing checkbox is shown at checkout, selecting it means you are asking to receive promotional or educational email from LRDC. You may unsubscribe from marketing at any time.
If you believe a charge is incorrect, contact LRDC first so we can review the order, service status, and supporting records. Nothing in these Terms limits rights relating to genuinely unauthorized transactions.
LRDC may provide relevant order records, acceptance records, agreements, communications, intake submissions, and delivery evidence to a payment processor or financial institution when responding to a dispute.
To the fullest extent permitted by law, LRDC services and recommendations are provided without warranties of a particular business, search, marketing, or financial result.
To the fullest extent permitted by applicable law, LRDC’s total liability arising from a particular paid service will not exceed the amount actually paid to LRDC for that specific service giving rise to the claim.
LRDC will not be liable for indirect, incidental, special, consequential, or lost-profit damages where such limitations are permitted by law. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded.
LRDC is not responsible for delay caused by events reasonably outside its control, including severe illness, natural disasters, widespread internet or platform outages, government action, emergencies, or other force-majeure events. LRDC will make reasonable efforts to communicate and reschedule affected work.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except where another law must apply.
Before filing a formal legal claim, the parties agree to make a reasonable good-faith effort to resolve the dispute directly.
LRDC may update these Terms for future transactions. The version in effect at the time of purchase applies to that transaction unless the parties agree otherwise in writing.
If one provision of these Terms is found unenforceable, the remaining provisions remain in effect to the extent permitted by law.
LR Design Company
Hudson Valley, New York, United States
Email: lexiriley@lrdesigncompany.com
Website: lrdesigncompany.com